Refund policy

Return and Refund Policy

Effective Date: 28-05-2026

At Trovly, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand your rights and options regarding returns, refunds, and exchanges.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 7 days of delivery

  • Be unused, unworn, and in its original condition

  • Include original packaging, tags, manuals, and accessories

  • Have proof of purchase or order confirmation

Returns may not be accepted if:

  • The product has been used or damaged after delivery

  • The item is missing original packaging or accessories

  • The return request is made after the eligible return period

2. Non-Returnable Items

Certain products may not be eligible for return or refund, including:

  • Personal care products

  • Innerwear or hygiene-related items

  • Customized or personalized products

  • Digital products or downloadable items

  • Gift cards

  • Clearance or final sale items

Any non-returnable products will be clearly mentioned on the product page where applicable.

3. Return Process

To request a return, please contact our support team at:
Email: trovly.online@gmail.com

Please include:

  • Your order number

  • Product details

  • Reason for return

  • Photos (if the product is damaged or defective)

Once your return request is approved, we will provide further instructions regarding the return process.

4. Refund Process and Timing

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Refunds may take 7 days to reflect in your account depending on your bank or payment provider

Shipping charges, taxes, or additional service fees may be non-refundable unless the return is due to our error.

5. Exchanges

We may offer exchanges for eligible products in cases such as:

  • Damaged products

  • Defective items

  • Wrong item delivered

  • Size or variant replacement (where applicable)

Exchange requests must be made within 7 days of receiving the order.

Product exchanges are subject to stock availability.

6. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Email: trovly.online@gmail.com

To help us resolve the issue quickly, please provide:

  • Order number

  • Clear photos of the product and packaging

  • Description of the issue

We will review the issue and offer an appropriate solution, which may include:

  • Replacement

  • Exchange

  • Partial refund

  • Full refund

7. Return Shipping Costs

Return shipping costs may:

  • Be covered by the customer for standard returns

  • Be covered by Trovly if the product is defective, damaged, or incorrect

Original shipping charges are generally non-refundable unless otherwise stated.

We recommend using a trackable shipping service for returns, as we are not responsible for lost return shipments.

8. Cancellation Policy

Orders may only be canceled before they are shipped. Once an order has been dispatched, cancellation requests may not be possible.

To request an order cancellation, contact us immediately at:
Email: trovly.online@gmail.com

9. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Reach out to us for assistance

Some payment providers may take additional time to process refunds.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: Trovly
Email: trovly.online@gmail.com

We appreciate your trust and thank you for shopping with Trovly.