Shipping policy

Shipping Policy

Last Updated: 25 September 2026

At Trovly, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Locations

Trovly currently ships orders across India to all serviceable PIN codes.

At this time, we do not offer international shipping.

2. Order Processing

Orders are generally processed within 1–2 business days after the order is confirmed.

Orders placed on Sundays and public holidays will be processed on the next working day.

During sales, product launches, or periods of high order volume, processing may take slightly longer.

3. Delivery Time

After dispatch, estimated delivery times are:

  • Metro cities: 3–5 business days

  • Other locations: 4–8 business days

  • Remote areas: 5–10 business days

These are estimated delivery times and are not guaranteed. Actual delivery may vary depending on the destination, courier availability, weather, public holidays, and other circumstances outside our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed clearly at checkout before you complete your purchase.

From time to time, Trovly may offer free shipping promotions on selected orders or during promotional periods.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation and tracking details through the contact information provided during checkout.

You can use the tracking information to follow your order until delivery.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts if you are unavailable.

Please ensure that the shipping address and contact number provided during checkout are accurate.

If an order is returned to Trovly because of an incorrect address, refusal to accept the package, or repeated failed delivery attempts, additional shipping charges may apply if you request the order to be shipped again.

7. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/flat number

  • Street/locality

  • City

  • State

  • PIN code

  • Valid phone number

If you need to change your address, please contact us as soon as possible after placing your order. Address changes may not be possible once the order has been dispatched.

8. Delayed Orders

Although we work with courier partners to deliver orders within the estimated timeframe, delays can occasionally occur because of:

  • Weather conditions

  • Public holidays

  • Festivals and high-volume periods

  • Transportation disruptions

  • Incorrect or incomplete addresses

  • Remote or difficult-to-service locations

  • Other circumstances beyond our control

If your order appears significantly delayed, please contact our support team with your order number.

9. Damaged or Tampered Packages

If your package arrives visibly damaged or tampered with, please contact Trovly customer support as soon as possible.

We recommend taking clear photographs/videos of the package and its contents before or during opening the parcel. This may be required to investigate a damage claim with the courier.

10. Lost Shipments

If your order appears to be lost in transit, please contact us with your order number and tracking information.

Trovly will coordinate with the relevant courier partner to investigate the shipment and determine the appropriate resolution.

11. Cash on Delivery

If Cash on Delivery (COD) is available for your PIN code and order, the applicable COD terms and charges will be displayed during checkout.

Please ensure that someone is available at the delivery address to receive and pay for the order.

12. Contact Us

For questions regarding shipping or your order, please contact us through the customer-support details provided on our website.

Please include your order number when contacting us so that we can assist you faster.

Thank you for shopping with Trovly.

Trovly — Wear Your Way.